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Posted: Sunday, October 1, 2017 2:59 PM

Our Call Center in Toreo is growing and we want you to be part of this growth!Are you ready to deliver best-in-class service in an environment that empowers you to think creatively and stay at the forefront of technology? As a Customer Advocate at our Bilingual Contact Center, you'll drive AT&T towards innovation in a workplace of the future! With one of the most advanced contact centers in the world, we offer a collaborative workspace with an open floor plan, digital displays, touchscreens, and access to AT&T's TV Everywhere experience on each and every floor. This is an opportunity to enjoying the most innovative workspace and technology in a call center, at the front line of our company offering solutions, identifying sales opportunities and serving millions of our customers - one at a time.Roles and Responsibilities: As a trusted advisor, you'll play a vital role in shaping our customer experience. From selling and upselling AT&T products and services to assisting with customer questions and account balances, you'll seek resolution in a single call. We'll also count on you to deliver the highest degree of courtesy and professionalism while connecting our customers to the latest technology. We'll also look to you to: *Meet business needs by negotiating and collecting overdue account payments, using various credit and collection techniques and resources*Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints *Leverage various tools & technologies to provide support and an effortless experience to customers, while staying current on new and changing tools and technology used and sold by AT&T*Provide premier customer service by working with various groups for billing, message and issue resolutions*Develop your knowledge of AT&T products, services and practices while mentoring and training others *Advance your skillset by working in one or more of the multiple queues over various customer contact channelsKey Competencies and Skills: *English proficiency; ability to read, write and speak English*PC literacy - Proficiency with PC operation, data entry and MS office products *Experience in a credit and collections role, preferably in a call center environment*Customer-orientated with a passion for people and resolving customer service issues*Strong people skills, with a talent for communicating in an empathetic and engaging way*Strong interest in technology as well as the ability to adapt to changing business needs, industry trends and learn new products and services *Dynamic learner, maintaining positive energy and adaptable to different tasks, schedules, and environments*Ability to work flexible hoursEducation and Qualifications: *High School completion preferred, but not required*Experience in customer facing work, including public contact work, complaint handling, sales, general service industries and/or collections workAdditional Information: What's in it for you? Start with the paycheck. Our Customer Advocates earn base salary of MXN $15,000/month in addition to an annual bonus. Plus, you'll be eligible for some awesome perks like: *Three personal days in addition to vacation time *A monthly grocery voucher *A monthly restaurant voucher *Life insurance and benefits exceeding Mexican labor laws*50% discount in 2 AT&T wireless linesAnd, while you're developing your skills and knowledge, you'll gain experience and exposure across our team. This could be your launch into a growing career at AT&T. AT&T is leading the way to the future - for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we've built a premier integrated communications company and an amazing place to work and grow. Apply now to be a part of our award-winning team.

Source: http://www.juju.com/jad/00000000cz7mjy?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc0bc0329bae2ade74603f6c7e01e1e3eec5ee8912db3dba1b


• Location: Other

• Post ID: 136754692 nyother
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