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Posted: Sunday, October 1, 2017 2:59 PM

Our Call Center in Toreo is growing and we want you to be part of this growth!Are you ready to deliver best-in-class service in an environment that empowers you to think creatively and stay at the forefront of technology? As a Customer Advocate at our Bilingual Contact Center, you'll drive AT&T towards innovation in a workplace of the future! With one of the most advanced contact centers in the world, we offer a collaborative workspace with an open floor plan, digital displays, touchscreens, and access to AT&T's TV Everywhere experience on each and every floor. This is an opportunity to enjoying the most innovative workspace and technology in a call center, at the front line of our company offering solutions, identifying sales opportunities and serving millions of our customers - one at a time.Roles and Responsibilities: As a trusted advisor, you'll play a vital role in shaping our customer experience. From selling and upselling AT&T products and services to assisting with customer questions and account balances, you'll seek resolution in a single call. We'll also count on you to deliver the highest degree of courtesy and professionalism while connecting our customers to the latest technology. We'll also look to you to: *Meet business needs by negotiating and collecting overdue account payments, using various credit and collection techniques and resources*Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints *Leverage various tools & technologies to provide support and an effortless experience to customers, while staying current on new and changing tools and technology used and sold by AT&T*Provide premier customer service by working with various groups for billing, message and issue resolutions*Develop your knowledge of AT&T products, services and practices while mentoring and training others *Advance your skillset by working in one or more of the multiple queues over various customer contact channelsKey Competencies and Skills: *English proficiency; ability to read, write and speak English*PC literacy - Proficiency with PC operation, data entry and MS office products *Experience in a credit and collections role, preferably in a call center environment*Customer-orientated with a passion for people and resolving customer service issues*Strong people skills, with a talent for communicating in an empathetic and engaging way*Strong interest in technology as well as the ability to adapt to changing business needs, industry trends and learn new products and services *Dynamic learner, maintaining positive energy and adaptable to different tasks, schedules, and environments*Ability to work flexible hoursEducation and Qualifications: *High School completion preferred, but not required*Experience in customer facing work, including public contact work, complaint handling, sales, general service industries and/or collections workAdditional Information: What's in it for you? Start with the paycheck. Our Customer Advocates earn base salary of MXN $15,000/month in addition to an annual bonus. Plus, you'll be eligible for some awesome perks like: *Three personal days in addition to vacation time *A monthly grocery voucher *A monthly restaurant voucher *Life insurance and benefits exceeding Mexican labor laws*50% discount in 2 AT&T wireless linesAnd, while you're developing your skills and knowledge, you'll gain experience and exposure across our team. This could be your launch into a growing career at AT&T. AT&T is leading the way to the future - for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we've built a premier integrated communications company and an amazing place to work and grow. Apply now to be a part of our award-winning team.


• Location: Other

• Post ID: 136754692 nyother is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017