Posted: Wednesday, October 4, 2017 2:14 AM
Customer Service Representative - Newark, NJ 2013 McCarter HighwayNewark, New Jersey, 07104United States The Opportunity: * The Customer Service Representative serves as an extension of the sales team with responsibilities for supporting an assigned customer account base * Process orders and new items received from customers and sales team on a timely basis, using various technology applications * Enter information into estimating system or request product quotes, as applicable, to provide costing to management for analysis and pricing * Provides pricing, availability, and schedule information within established guidelines. * Track orders, initiating changes and expediting per customer or sales requests. * Liaise between customer and facility (production, design, shipping and account managers) * Maintain an ongoing relationship with selected customers and sales team How you will impact WestRock: * Assist sales team by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities * Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to customer expectations * Coordinate the necessary delivery schedules with scheduling and the shipping department communicating same with sales, management, and the customer * Manage and track customer warehouse product to ensure availability and min/max levels while managing overruns and underruns. Analyze monthly usages and re-stocking per customer * Address customer complaints and questions seeking aid from sales and management as necessary * Maintain proper checks and balances for optimum cost benefits relative to margin and customer pricing * Understand cost information and identify opportunities for cost containment and margin improvement; ensure accurate product pricing for invoicing * Foster a lean culture to drive continuous improvement, cost control and waste reduction. * Ensure our customers get the quality, consistency, and responsiveness they deserve * Embrace the WestRock culture, based on values of integrity, respect, accountability, and excellence What you need to succeed: Minimum of 2+ years of customer service / customer relations experience Superb customer service, computer and administrative skills as well as excellent verbal and written communication skills High School diploma or equivalent is required; college and/or Sales or Customer Service coursework preferred Knowledge of the manufacturing process is highly preferred; corrugated packaging manufacturing is a plus Ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimates and quotes. Must be detail oriented. What we offer: * Corporate culture based on integrity, respect, accountability and excellence * Comprehensive training with numerous learning and development opportunities * An attractive salary reflecting skills, competencies and potential * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. #NJ *CBWRK WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.
• Location: Other
• Post ID: 137210832 nyother