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Posted: Wednesday, October 4, 2017 1:47 AM

ENTRY LEVEL - Customer Service Agent - Team Leader Progression Available Midtown, Manhattan- 45-60,000 p/a Top Tier Manhattan is one of the fastest growing startups in America. Following record performance in quarters two and three of this year, we have budgets to open 10 more locations (including Chicago, LA, San Francisco, Seattle) alongside increasing our client portfolio in New York in the next 12 months. We're looking to bring on board 10 competitive, energetic individuals to join our young company and grow into a managerial position. Top Tier Manhattan-based in NYC are rapidly expanding our Customer Service Department and currently recruiting for a Customer Service Agent to enroll in our industry training program. This is an exciting opportunity for anyone looking to become part of a fast-growing and innovative business, and the chance to play a crucial role in the development of the customer service team and add real value to Top Tier Manhattan on a daily basis. Top Tier Manhattan, having doubled its client's customer base in the last year, now leads the way in smart marketing campaign strategies. Our Customer Service Agents play a key role in the success of the business and we are seeking a motivated go-getter to join our team. Purpose of the Role To ensure that the customer experience is of the highest class, providing quality oriented customer support service. Duties within the role include, but are not limited to: Inspire and motivate yourself and the customer service and sales team Deliver first class customer support, which sets our client apart as a leading brand To be responsible for achieving Department KPI`s, ensuring value-added service to our customers and best practice is followed To manage and own customer inquiries all the way through to the sales process To effectively display a high standard of service and professional appearance when representing our client To provide support, guidance, encouragement, and advice as appropriate To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively, demonstrate high integrity and ultimately lead by example To fully understand own role requirements and ensure that all your own work and related activities are undertaken to the best of personal ability and to Top Tier Manhattan's standards and policies. Essential Criteria Sound knowledge and understanding of the customer service sector Good work ethic and time management Ability to work to a high standard under pressure Approachable and confident in dealing with a variety of inquiries Keen interest in learning essential persuasion techniques Maintain and promote a positive attitude With our industry training program, the successful candidate will learn all areas of Relationship Management and leadership as well as be learning to: Develop professional internal and external working relationships Managing workload efficiently and effectively, working on own initiative, to ensure all tasks are prioritized and actioned within suitable timescales Responsible for updating own practices and professional knowledge Undertake personal development activities as agreed with your Line Manager GRADUATES WELCOME Our Culture We pride ourselves on the environment we've fostered. A successful candidate would need to be a good fit both in a professional sense but also within a young, dynamic team setting. Here's what some of our most recent hires had to say: "The CEO is a young female so as a woman I found that to be inspiring." "The culture is amazing. We did so many fun things as a team and there were always incentives being offered." "Really competitive marketing environment! I love the team aspect of everything and everyone! Great leaders and coaches that will teach you everything you need to know about sales/marketing!" "Job training is provided and very helpful. Constant feedback and evaluating." "Great staff members, an atmosphere in the office is fun and gets you ready for the day." "The best attributes that Top Tier has is their ability to make everyone seem like equals and like a family. We are all in this together and we'll succeed together." Think you'd be a good fit? Then get in touch today. This unique opportunity won't exist in a year's time due to how quickly states are becoming deregulated. Whoever we bring on board will run an office and run a client in 6 months. We expect interest to be exceptionally high so please reply with your resume and cover letter with 3 reasons about what makes you stand out as a candidate. . 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