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Posted: Saturday, August 26, 2017 11:05 AM

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Description
Technical Solutions Representative Needed

Responsibilities:
• Provide second-level phone and web based support to both customer-facing field technicians and Canon resellers who are diagnosing problems with and repairing Canon digital copiers' hardware.
• Troubleshoot problems and recommend solutions using technical expertise, reference data contained in the Canon documented resources and re-creating difficult problems in a lab environment.
• Log all call activity into the Call management system and share information in the knowledge base for both internal and external customers.
• Create "How To" videos to aid technicians in the support process.

Qualifications:
• Two years demonstrated technical proficiency within the imaging industry is required.
• Some Proficiency in the technical troubleshooting and repair of Canon digital products preferred.
• Must have a basic understanding of computer platforms and the ability to flash hardware, update system software and load print drivers.
• An Associate's degree in Electronics is required or equivalent training in military or trade school.
• The position may require some light travel.

Email resume and cover letter: recruiterjenniferd@gmail.com

• Location: New York, NY, Other

• Post ID: 119095443 nyother
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